FAQs
Q. What kind of flower should I send if I want to send a specific message?
A. As a florist will tell you, different flowers have different meanings. We have set out some guidelines for each flower to make things a little easier for you.
Q. Why should I buy a silk flower?
A. The current focus of our product range is luxury silk flowers, as we feel that they will remain a keepsake unlike that of a fresh flower. This also allows Rose and Rhyme to ship worldwide, not degrading like fresh flowers.
Q. My Grandmother is in the hospital. Can I send her some flowers?
A. Sending flowers to someone in the hospital can really brighten their day! There are a few instances where fresh flowers cannot be delivered to a patient in the hospital (i.e.; critical patients in Intensive Care) so it is always best to check with the hospital first. However silk flowers are fine.
Q. I ordered a yellow rose and they sent a white Rose?
A. We will endeavor to fulfill your order, however should we not have you preferred colour in stock we will email you first to give you an option.
Q. Can my order be changed or cancelled once it has been placed?
A. If your order has not been dispatched we would be more than happy to make any changes or cancel the order. Changes cannot be made the day of shipping or delivery. For inquiries regarding changes or cancellations we suggest sending an email or contacting our customer service.
Q. Can you send a poem of my choice?
A. Should you wish to have your own poem (Subject to copyright) enclosed we would be happy to arrange this at no extra charge. Simply e-mail the poem after you have placed the order.
Q. Can I personalise the poem?
A. Yes. Once you have placed the order simply reply to the order confirmation e-mail requesting any names you wish to add and we will make the amendments at no extra charge.
Q. How long will it take to delivery?
A. Orders placed before 2.30pm will be shipped that day and delivered within 2 days. For orders placed after 2.30pm please allow 3 days from the time of the order.
A. As a florist will tell you, different flowers have different meanings. We have set out some guidelines for each flower to make things a little easier for you.
Q. Why should I buy a silk flower?
A. The current focus of our product range is luxury silk flowers, as we feel that they will remain a keepsake unlike that of a fresh flower. This also allows Rose and Rhyme to ship worldwide, not degrading like fresh flowers.
Q. My Grandmother is in the hospital. Can I send her some flowers?
A. Sending flowers to someone in the hospital can really brighten their day! There are a few instances where fresh flowers cannot be delivered to a patient in the hospital (i.e.; critical patients in Intensive Care) so it is always best to check with the hospital first. However silk flowers are fine.
Q. I ordered a yellow rose and they sent a white Rose?
A. We will endeavor to fulfill your order, however should we not have you preferred colour in stock we will email you first to give you an option.
Q. Can my order be changed or cancelled once it has been placed?
A. If your order has not been dispatched we would be more than happy to make any changes or cancel the order. Changes cannot be made the day of shipping or delivery. For inquiries regarding changes or cancellations we suggest sending an email or contacting our customer service.
Q. Can you send a poem of my choice?
A. Should you wish to have your own poem (Subject to copyright) enclosed we would be happy to arrange this at no extra charge. Simply e-mail the poem after you have placed the order.
Q. Can I personalise the poem?
A. Yes. Once you have placed the order simply reply to the order confirmation e-mail requesting any names you wish to add and we will make the amendments at no extra charge.
Q. How long will it take to delivery?
A. Orders placed before 2.30pm will be shipped that day and delivered within 2 days. For orders placed after 2.30pm please allow 3 days from the time of the order.